1. Introduction
This Service Delivery Policy outlines how Punit Kumar (“I”, “us”, “our”) delivers digital content and services to customers who subscribe to or purchase eBooks through our SaaS platform (“Service”). By accessing or using our Service, you agree to the terms of this policy.
2. Nature of Service
Our Service is a Software-as-a-Service (SaaS) platform that provides users with:
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Access to eBooks in digital format via web or mobile application.
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Optional tools for reading, bookmarking, note-taking, and library management.
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Subscription-based or pay-per-download access, depending on the chosen plan.
All eBooks and related content are delivered digitally — no physical goods are shipped.
3. Service Activation & Delivery Timeline
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Instant Access: Upon successful payment or subscription activation, users receive immediate access to their eBook(s) or library dashboard.
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Confirmation Email: A confirmation email containing account details, payment receipt, and access link is sent to the registered email address.
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Account Setup: If this is your first purchase, a secure user account is automatically created to store and manage your eBooks.
Delivery is considered complete when the eBook or subscription becomes available for access through your user account.
4. Access & Availability
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Services are available 24/7, except during scheduled maintenance or unforeseen technical downtime.
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Maintenance schedules will be communicated in advance whenever possible.
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Users must ensure a stable internet connection and compatible device/browser for uninterrupted access.
5. Updates & Feature Enhancements
As part of our SaaS model, the platform and eBook reader may receive regular updates, performance improvements, and new features.
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Updates are delivered automatically, requiring no manual installation.
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We aim to ensure backward compatibility for existing users and content.
6. Non-Delivery or Access Issues
If you face issues accessing your purchased eBook(s) or subscription:
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Check your email for login credentials and confirmation details.
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Contact our Support Team at info@themightyboards.com with your order ID.
We will resolve delivery/access issues within 24–48 hours of receiving your query.
7. Refunds & Cancellations
Since our services deliver digital content instantly, refunds are only provided under the following circumstances:
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Duplicate payment or technical error during transaction.
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Inability to access purchased content due to a verified platform issue.
Refunds are processed within 5–7 business days after approval.
For more details, refer to our Refund Policy.
8. Data Protection & Privacy
User data and reading history are protected in accordance with our Privacy Policy and Data Processing Agreement (DPA).
We ensure all digital content delivery aligns with data security best practices and compliance requirements (e.g., GDPR, applicable local laws).
9. Customer Support
For any delivery or service-related inquiries, please contact:
📧 Email: info@themightyboards.com
🕒 Response Time: Within 24 hours on business days
10. Policy Updates
We may update this Service Delivery Policy periodically to reflect improvements or legal requirements. The revised version will be effective upon posting on our website.